Tanda Mati
如果很不幸的有一天，你必须踏入一间叫TM的office，你就有会体验到人间地狱。因为会有很多人一直在吐血。三分钟过后，如果你还没有出来的话，那么相信你已开始也跟着一起吐了。恐怖程度叫你不寒而栗。
没力气说了，就用写的。至少可以省一些血，但还是好不到哪里去。
-----Original Message-----From: help@tm.com.my [mailto:help@tm.com.my] Sent: Saturday, October 11, 2008 4:40 PMTo: winterwhaleSubject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you for your e-mail.
We refer to your query on billing issue. Pertaining to this matter, kindly be informed that the matter has been escalated to our billing department along with your existing report in order to expedite the process.
Rest assured that you will be contacted by our personnel as soon as we have feed back regarding this matter. Should you need to check on the status, kindly refer to the report number given below as you reference.
Meanwhile we appreciate your kind patience and understanding throughout this time of waiting.
For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".
We would like to thank you for your feedback and we look forward to serving you better.
Regards,
Ronnie Azizi
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
www.tm.com.my
Reference 1-3879045529
-----Original Message-----From: winterwhale Sent: Saturday, October 11, 2008 11:37 AMTo: 'TM Customer Care Support'; 'help@tm.net.my'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Customer Service Management,
Awaiting you reply.
Regards.
-----Original Message-----
From: winterwhale
Sent: Monday, October 06, 2008 8:57 AM
To: 'TM Customer Care Support'; 'help@tm.net.my'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim / Customer Service Management,
I think you were not really looked into the problem especially the breakdown period. Let me provide you the TM breakdown record since TM couldn't show me actual and accurate data.
** Breakdown Record **
For home telephone line:-
1. 20/03/08 ~ 03/06/08
2. 06/08/08 ~ 11/08/08
For streamyx:-
1. 20/03/08 ~ 03/06/08
2. 06/08/08 ~ 17/09/08
Please calculate the rebate accordingly. DO NOT WASTE ANYMORE TIME AND ACT FAST. The breakdown occurred since MARCH 2008, until now you still unable to do the rebate accurately.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Wednesday, October 01, 2008 4:31 PM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 12th September 2008 pertaining to the matter above.
Further to your queries regarding dispute on the adjustment that had been given to your Streamyx account, we would like to inform, the adjustment that our agent suggested already approved by our management on 10th September 2008 with amount of RM57.48, which the rebate for the quality of service (DSLAM issues). Normally, it will be calculated from the first report made by customer.
Please be informed that the calculation of the rebate are based from our technical reports, which included the date, time and caused of problem occurred as you unable to make connection. Thus, below is the calculation for the adjustment given:
Package: Streamyx G.Lite Home 512k Basic 66 - Without Modem (Upgrade/Downgrade)
BP: 25
DP: 7/8/08 - 2/9/08
1. 07/08/08 - 24/08/08: (18/31)*66 = RM 38.32 2. 25/08/08 - 02/09/08: (09/31)*66 = RM 19.16
Total amount propose: RM 57.48
Therefore, we regret to inform you that we are unable to provide with any rebate as the adjustment, which is given, was the amount that have been approved by our management. Due to that, we hope that you will satisfy with the adjustment and explanation above.
We truly apologise for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Ernie Yusnie binti Abu Kasim
Customer Care Support,
Contact Center Management & Internet Services, Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8704060-517072)
-----Original Message-----From: winterwhale Sent: Monday, September 29, 2008 8:26 AMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
-----Original Message-----From: winterwhale Sent: Monday, September 22, 2008 3:00 PMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Suria KyairulMizah Binti Abu Dahari,
Your prompt and professional investigation is appreciated.
Regards,
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Monday, September 22, 2008 2:37 PM
To: winterwhale
Subject: Waive Monthly Charges
Dear winterwhale,
Thank you once again for your e-mail. Firstly, we would like to apologise for the late reply.
We refer to your query on rebate, upon checking, we found that your rebate issue still in midst of investigation by our Billing Department. However, We have proceeded to refer the matter to our billing department.
Please be assured that the matter is given high priority and our billing personnel will be contacting to update you on the outcome of their investigation. We apologise for any inconveniences caused. Your understanding on this matter is highly appreciated.
For further assistance or feedback, kindly e-mail us at help@tm.com.my Alternatively, you can also contact TM at 100 and select "Internet Services".
We would like to thank you for your feedback and we look forward to serving you better.
Regards,
Suria KyairulMizah Binti Abu Dahari,
Customer Care Support, Internet Services, Customer Service Management, TM Retail.
www.tm.com.my
(ICOMS#8712320-513889)
-----Original Message-----
From: winterwhale
Sent: Thursday, September 18, 2008 1:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my
Subject: RE: Waive Monthly Charges
Awaiting your prompt reply for the rebate of telephone line and streamyx. Thank you.
-----Original Message-----
From: winterwhale
Sent: Monday, September 15, 2008 5:14 PM
To: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Awaiting your prompt and effective reply.
-----Original Message-----
From: winterwhale
Sent: Friday, September 12, 2008 12:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim
The rebate shouldn't be only RM57.48, since the disconnection occurred for few months!! I want the logic and reasonable rebate!!
All the while, my telephone bill and streamyx bill are in 2 separated bills.
DO NOT tell me the time frame cannot be tracked.
Please work it out logically, effectively and professionally!!
Regards.
winterwhale
-----Original Message-----
From: winterwhale
Sent: Friday, September 12, 2008 11:51 AM
To: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim, Noor Hidayah Binti Karanian
Awaiting your prompt and effective actions.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Friday, September 12, 2008 11:41 AM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 3rd September 2008 pertaining to the matter above.
Upon checking in our system, we wish to inform that the adjustment amount of RM57.48 has been approved on 10th September 2008 and will be reflected in your telephone bill soon.
Kindly note that all the adjustment made for your Streamyx account will be auto-transferred to your telephone account as your Streamyx bill has been merged with the telephone bill.
Therefore, you will receive your monthly telephone bill which is including with the adjustment for your Streamyx account. However, we regret to inform that we are unable to provide the time frame of when the adjustment will be transferred to your telephone bill.
We hope the above reverts to your query. We truly apologize for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Ernie Yusnie binti Abu Kasim
Customer Care Support,
Contact Center Management & Internet Services, Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8686148-510752)
-----Original Message-----From: FPTSP, Hea Kok Chioh Sent: Thursday, September 11, 2008 6:34 PMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Noor Hidayah Binti Karanian,
Are you sure the disconnection problems for about few months were due to the basic troubleshooting which based on your technical reports???
Countless calls had been made to 100, the feedback were as below:
1. Cable kena curi
2. Masih under repair
3. Masih tak boleh, just tunggu saja
4. Telephone line sudah ok, tetapi streamyx line masih under repair
5. Sila tunggu, bila boleh siap kami pun tak tau
Please make clear the ACTUAL ROOT CAUSE of disconnection of my home telephone line and the streamyx!!! Do not simply reply in such ineffective and unreasonable way. It shown that what the 100 operators telling and what written in the technical report were totally unmatched.
What do you mean by ""your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment""???
For your information, my home telephone and streamyx bills were in 2 seperated bills.
It is ridiculous for me to pay a single cent to the home telephone bill and streamyx bill monthly in the condition of 'service disconnected'. Your must make clear the correct rebate amount (for home telephone & streamyx bills) due to the failure of service.
"NO SERVICE, NO PAY!"
Please act fast and effectively.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Thursday, September 11, 2008 9:52 AM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 9th September 2008 pertaining to the matter above.
With regards to your rebate request, please note that upon checking through our system, we found that there are technical reports made by you dated 18th March 2008. However, after we have re-checked the technical reports once again we found that the technical report basically regarding the basic troubleshooting and there is no remarked regarding the technical issues which cause by TM side.
Kindly note that rebate only can be proposed if the technical difficulties experienced by customer have being reported and confirmed the problem is coming from our side based on the technical reports.
We would like to inform you that rebate can be considered to be proposed only for the several reasons:
i) Failure of connection is at our side.
ii) Failure of connection took about more than 6 days continuously.
iii) Report has been lodged at our call center 100.
Kindly be informed that our agent has proposed a rebate for your account. Please note that the adjustment has been approved by our management on 10th September 2008 with amount of RM57.48.
Kindly note that, your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment will be reflecting in your bill. Thus, we would be appreciating if you could allow us some time for the reflecting process.
Please accept our sincere apologies for any inconvenience caused. Thank you for your understanding and support.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8696972-510046)
-----Original Message-----From: winterwhaleSent: Tuesday, September 09, 2008 3:12 PMTo: 'TM Customer Care Support'Subject: RE: Waive Monthly Charges
This issue had been bringing up for TM attention since few months ago. FYI, the disconnection of line issue occurred since March 2008. And I had filled up the so called rebate form at TM branch, but until now Sept, the rebate still did not reflected in the bill.
Please act fast and effectively. Thank you.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Tuesday, September 09, 2008 3:01 PM
To: winterwhale
Subject: FW: Waive Monthly Charges
Dear winterwhale,
Thank you for bringing this matter to our attention.
We write in response to your e-mail dated 29th August 2008 pertaining to the matter above.
Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.
We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8678788-509962)
From: winterwhaleSent: Tuesday, September 09, 2008 8:30 AMTo: FPTSP, Hea Kok Chioh; 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
winterwhale
From: winterwhale Sent: Monday, September 08, 2008 10:49 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
winterwhale
From: winterwhaleSent: Saturday, September 06, 2008 11:17 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
________________________________
From: winterwhale
Sent: Wednesday, September 03, 2008 1:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my, help@tm.net.my
Subject: RE: Waive Monthly Charges
Awaiting your reply.
Regards.
________________________________
From: winterwhale
Sent: Saturday, August 30, 2008 11:35 AM
To: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; TM-Streamyx (help@tm.net.my)
Subject: RE: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you.
Regards.
Winterwhale
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 10:11 AM
To: TM-Streamyx (help@tm.net.my); TM-Streamyx (custcare@tm.net.my); TM-Streamyx (streamyx@tm.net.my)
Subject: FW: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you.
Regards.
winterwhale
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 9:43 AM
To: 'TM-Streamyx (help@tm.com.my)'
Subject: RE: Waive Monthly Charges
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 9:28 AM
To: 'TM-Streamyx (help@tm.com.my)'
Subject: RE: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you
Regards.
________________________________
From: winterwhale
Sent: Thursday, August 28, 2008 5:13 PM
To: TM-Streamyx (help@tm.com.my)
Subject: Waive Monthly Charges
Dear Mr / Mrs,
I would like to appeal to waive for telephone monthly charges and streamyx monthly charges follow the too often breakdown issues.
Please response ASAP. Thank you.
Regards,
winterwhale
没力气说了，就用写的。至少可以省一些血，但还是好不到哪里去。
-----Original Message-----From: help@tm.com.my [mailto:help@tm.com.my] Sent: Saturday, October 11, 2008 4:40 PMTo: winterwhaleSubject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you for your e-mail.
We refer to your query on billing issue. Pertaining to this matter, kindly be informed that the matter has been escalated to our billing department along with your existing report in order to expedite the process.
Rest assured that you will be contacted by our personnel as soon as we have feed back regarding this matter. Should you need to check on the status, kindly refer to the report number given below as you reference.
Meanwhile we appreciate your kind patience and understanding throughout this time of waiting.
For further assistance or feedback, kindly e-mail us at help@tm.com.my.
Alternatively, you can also contact TM at 100 and select "Internet Services".
We would like to thank you for your feedback and we look forward to serving you better.
Regards,
Ronnie Azizi
Customer Care Support, Internet Services,
Customer Service Management,
TM Retail.
www.tm.com.my
Reference 1-3879045529
-----Original Message-----From: winterwhale Sent: Saturday, October 11, 2008 11:37 AMTo: 'TM Customer Care Support'; 'help@tm.net.my'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Customer Service Management,
Awaiting you reply.
Regards.
-----Original Message-----
From: winterwhale
Sent: Monday, October 06, 2008 8:57 AM
To: 'TM Customer Care Support'; 'help@tm.net.my'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim / Customer Service Management,
I think you were not really looked into the problem especially the breakdown period. Let me provide you the TM breakdown record since TM couldn't show me actual and accurate data.
** Breakdown Record **
For home telephone line:-
1. 20/03/08 ~ 03/06/08
2. 06/08/08 ~ 11/08/08
For streamyx:-
1. 20/03/08 ~ 03/06/08
2. 06/08/08 ~ 17/09/08
Please calculate the rebate accordingly. DO NOT WASTE ANYMORE TIME AND ACT FAST. The breakdown occurred since MARCH 2008, until now you still unable to do the rebate accurately.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Wednesday, October 01, 2008 4:31 PM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 12th September 2008 pertaining to the matter above.
Further to your queries regarding dispute on the adjustment that had been given to your Streamyx account, we would like to inform, the adjustment that our agent suggested already approved by our management on 10th September 2008 with amount of RM57.48, which the rebate for the quality of service (DSLAM issues). Normally, it will be calculated from the first report made by customer.
Please be informed that the calculation of the rebate are based from our technical reports, which included the date, time and caused of problem occurred as you unable to make connection. Thus, below is the calculation for the adjustment given:
Package: Streamyx G.Lite Home 512k Basic 66 - Without Modem (Upgrade/Downgrade)
BP: 25
DP: 7/8/08 - 2/9/08
1. 07/08/08 - 24/08/08: (18/31)*66 = RM 38.32 2. 25/08/08 - 02/09/08: (09/31)*66 = RM 19.16
Total amount propose: RM 57.48
Therefore, we regret to inform you that we are unable to provide with any rebate as the adjustment, which is given, was the amount that have been approved by our management. Due to that, we hope that you will satisfy with the adjustment and explanation above.
We truly apologise for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Ernie Yusnie binti Abu Kasim
Customer Care Support,
Contact Center Management & Internet Services, Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8704060-517072)
-----Original Message-----From: winterwhale Sent: Monday, September 29, 2008 8:26 AMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
-----Original Message-----From: winterwhale Sent: Monday, September 22, 2008 3:00 PMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Suria KyairulMizah Binti Abu Dahari,
Your prompt and professional investigation is appreciated.
Regards,
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Monday, September 22, 2008 2:37 PM
To: winterwhale
Subject: Waive Monthly Charges
Dear winterwhale,
Thank you once again for your e-mail. Firstly, we would like to apologise for the late reply.
We refer to your query on rebate, upon checking, we found that your rebate issue still in midst of investigation by our Billing Department. However, We have proceeded to refer the matter to our billing department.
Please be assured that the matter is given high priority and our billing personnel will be contacting to update you on the outcome of their investigation. We apologise for any inconveniences caused. Your understanding on this matter is highly appreciated.
For further assistance or feedback, kindly e-mail us at help@tm.com.my Alternatively, you can also contact TM at 100 and select "Internet Services".
We would like to thank you for your feedback and we look forward to serving you better.
Regards,
Suria KyairulMizah Binti Abu Dahari,
Customer Care Support, Internet Services, Customer Service Management, TM Retail.
www.tm.com.my
(ICOMS#8712320-513889)
-----Original Message-----
From: winterwhale
Sent: Thursday, September 18, 2008 1:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my
Subject: RE: Waive Monthly Charges
Awaiting your prompt reply for the rebate of telephone line and streamyx. Thank you.
-----Original Message-----
From: winterwhale
Sent: Monday, September 15, 2008 5:14 PM
To: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Awaiting your prompt and effective reply.
-----Original Message-----
From: winterwhale
Sent: Friday, September 12, 2008 12:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim
The rebate shouldn't be only RM57.48, since the disconnection occurred for few months!! I want the logic and reasonable rebate!!
All the while, my telephone bill and streamyx bill are in 2 separated bills.
DO NOT tell me the time frame cannot be tracked.
Please work it out logically, effectively and professionally!!
Regards.
winterwhale
-----Original Message-----
From: winterwhale
Sent: Friday, September 12, 2008 11:51 AM
To: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'
Subject: RE: Waive Monthly Charges
Dear Ernie Yusnie binti Abu Kasim, Noor Hidayah Binti Karanian
Awaiting your prompt and effective actions.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Friday, September 12, 2008 11:41 AM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale,
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 3rd September 2008 pertaining to the matter above.
Upon checking in our system, we wish to inform that the adjustment amount of RM57.48 has been approved on 10th September 2008 and will be reflected in your telephone bill soon.
Kindly note that all the adjustment made for your Streamyx account will be auto-transferred to your telephone account as your Streamyx bill has been merged with the telephone bill.
Therefore, you will receive your monthly telephone bill which is including with the adjustment for your Streamyx account. However, we regret to inform that we are unable to provide the time frame of when the adjustment will be transferred to your telephone bill.
We hope the above reverts to your query. We truly apologize for any inconveniences caused. Nevertheless, we would like to express our high appreciation for your patience and understanding.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Ernie Yusnie binti Abu Kasim
Customer Care Support,
Contact Center Management & Internet Services, Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8686148-510752)
-----Original Message-----From: FPTSP, Hea Kok Chioh Sent: Thursday, September 11, 2008 6:34 PMTo: 'TM Customer Care Support'; 'custcare@tm.net.my'; 'streamyx@tm.net.my'Subject: RE: Waive Monthly Charges
Dear Noor Hidayah Binti Karanian,
Are you sure the disconnection problems for about few months were due to the basic troubleshooting which based on your technical reports???
Countless calls had been made to 100, the feedback were as below:
1. Cable kena curi
2. Masih under repair
3. Masih tak boleh, just tunggu saja
4. Telephone line sudah ok, tetapi streamyx line masih under repair
5. Sila tunggu, bila boleh siap kami pun tak tau
Please make clear the ACTUAL ROOT CAUSE of disconnection of my home telephone line and the streamyx!!! Do not simply reply in such ineffective and unreasonable way. It shown that what the 100 operators telling and what written in the technical report were totally unmatched.
What do you mean by ""your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment""???
For your information, my home telephone and streamyx bills were in 2 seperated bills.
It is ridiculous for me to pay a single cent to the home telephone bill and streamyx bill monthly in the condition of 'service disconnected'. Your must make clear the correct rebate amount (for home telephone & streamyx bills) due to the failure of service.
"NO SERVICE, NO PAY!"
Please act fast and effectively.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Thursday, September 11, 2008 9:52 AM
To: winterwhale
Subject: RE: Waive Monthly Charges
Dear winterwhale
Thank you once again for bringing this matter to our attention.
We write in response to your e-mail dated 9th September 2008 pertaining to the matter above.
With regards to your rebate request, please note that upon checking through our system, we found that there are technical reports made by you dated 18th March 2008. However, after we have re-checked the technical reports once again we found that the technical report basically regarding the basic troubleshooting and there is no remarked regarding the technical issues which cause by TM side.
Kindly note that rebate only can be proposed if the technical difficulties experienced by customer have being reported and confirmed the problem is coming from our side based on the technical reports.
We would like to inform you that rebate can be considered to be proposed only for the several reasons:
i) Failure of connection is at our side.
ii) Failure of connection took about more than 6 days continuously.
iii) Report has been lodged at our call center 100.
Kindly be informed that our agent has proposed a rebate for your account. Please note that the adjustment has been approved by our management on 10th September 2008 with amount of RM57.48.
Kindly note that, your bill has merged to be single bill. Therefore we are unable to describe the time frame when the adjustment will be reflecting in your bill. Thus, we would be appreciating if you could allow us some time for the reflecting process.
Please accept our sincere apologies for any inconvenience caused. Thank you for your understanding and support.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8696972-510046)
-----Original Message-----From: winterwhaleSent: Tuesday, September 09, 2008 3:12 PMTo: 'TM Customer Care Support'Subject: RE: Waive Monthly Charges
This issue had been bringing up for TM attention since few months ago. FYI, the disconnection of line issue occurred since March 2008. And I had filled up the so called rebate form at TM branch, but until now Sept, the rebate still did not reflected in the bill.
Please act fast and effectively. Thank you.
Regards.
winterwhale
-----Original Message-----
From: TM Customer Care Support [mailto:help@tm.net.my]
Sent: Tuesday, September 09, 2008 3:01 PM
To: winterwhale
Subject: FW: Waive Monthly Charges
Dear winterwhale,
Thank you for bringing this matter to our attention.
We write in response to your e-mail dated 29th August 2008 pertaining to the matter above.
Please note that we have suggested a rebate for the connection issue experienced. This has been proposed to our management. Once approved, the adjustment will be reflected in your account.
We wish to take this opportunity to thank you for your continued patience and understanding, as well as extend our appreciation for your continued support of TM. We wish to assure you that we are constantly improving our service and listening to customer feedback to further improve on the level of our service and customer satisfaction.
For further assistance or feedback, kindly e-mail us at: help@tm.com.my.
Alternatively, you may also contact TM at 100 and select "Internet Services".
Thank you.
Regards,
Noor Hidayah Binti Karanian
Customer Care Support,
Contact Center Management & Internet Services,
Customer Service Management, TM Retail.
www.tm.net.my
(ICOMS#8678788-509962)
From: winterwhaleSent: Tuesday, September 09, 2008 8:30 AMTo: FPTSP, Hea Kok Chioh; 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
winterwhale
From: winterwhale Sent: Monday, September 08, 2008 10:49 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
winterwhale
From: winterwhaleSent: Saturday, September 06, 2008 11:17 AMTo: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; 'TM-Streamyx (help@tm.net.my)'Subject: RE: Waive Monthly Charges
Awaiting your prompt reply.
Regards.
________________________________
From: winterwhale
Sent: Wednesday, September 03, 2008 1:09 PM
To: help@tm.net.my, custcare@tm.net.my, streamyx@tm.net.my, help@tm.net.my
Subject: RE: Waive Monthly Charges
Awaiting your reply.
Regards.
________________________________
From: winterwhale
Sent: Saturday, August 30, 2008 11:35 AM
To: 'TM-Streamyx (help@tm.net.my)'; 'TM-Streamyx (custcare@tm.net.my)'; 'TM-Streamyx (streamyx@tm.net.my)'; TM-Streamyx (help@tm.net.my)
Subject: RE: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you.
Regards.
Winterwhale
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 10:11 AM
To: TM-Streamyx (help@tm.net.my); TM-Streamyx (custcare@tm.net.my); TM-Streamyx (streamyx@tm.net.my)
Subject: FW: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you.
Regards.
winterwhale
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 9:43 AM
To: 'TM-Streamyx (help@tm.com.my)'
Subject: RE: Waive Monthly Charges
________________________________
From: winterwhale
Sent: Friday, August 29, 2008 9:28 AM
To: 'TM-Streamyx (help@tm.com.my)'
Subject: RE: Waive Monthly Charges
Dear Mr / Ms,
Awaiting your kind response. Thank you
Regards.
________________________________
From: winterwhale
Sent: Thursday, August 28, 2008 5:13 PM
To: TM-Streamyx (help@tm.com.my)
Subject: Waive Monthly Charges
Dear Mr / Mrs,
I would like to appeal to waive for telephone monthly charges and streamyx monthly charges follow the too often breakdown issues.
Please response ASAP. Thank you.
Regards,
winterwhale
posted by winterwhale at 8:17 PM
19 Comments:
understand ur frustration, and admire your patience =)
我的patience是为公道而激发的。有吐过血的人就会感同身受了。
http://www.mitra.net.id/forum/viewtopic.php?p=6794#6794 http://www.sonasphere.com/mash/forum/viewtopic.php?f=2&t=201533 http://www.gchs-fbla.org/forum/viewtopic.php?f=7&t=298856 http://www.forum.theworld2012.com/viewtopic.php?f=7&t=46979
http://e-nocha.com/board/board.cgi?bname=ckmt&action=view&page=1&unum=4079&noInc=1 http://www.skate-slovenia.com/skateslovenia/viewtopic.php?p=130115#130115 http://lahca.net/whiteboard/index.php?topic=293021.new#new http://www.apmb.org.br/forum/viewtopic.php?f=2&t=156287
http://www.burkeauto.net/carclub/mustang/board/viewtopic.php?p=356138#356138 http://board.hangers.ch/viewtopic.php?f=16&t=60346 http://www.anythingmagic.net/Anything-MagicForums/viewtopic.php?f=43&t=32989
kauai medical group [url=http://usadrugstoretoday.com/categories/dysfonction-erectile.htm]dysfonction erectile[/url] technology in medicine http://usadrugstoretoday.com/catalogue/1.htm vitamin d 3 drowsiness http://usadrugstoretoday.com/catalogue/c.htm
university behavioral health missouri [url=http://usadrugstoretoday.com/products/xenical.htm]xenical[/url] delta dental plan providers [url=http://usadrugstoretoday.com/products/cialis-professional.htm]white smoke coming from car hood[/url]
http://webhealthcentre.in/cymbalta/cymbalta-side-effects-in-adults
[url=http://webhealthcentre.in/topiramate/smpc-topamax-topiramate]actors names in the cialis commercials[/url] tennessee laws that apply to pharmacy tech [url=http://webhealthcentre.in/health-centers/david-mcculloch-group-health-care]david mcculloch group health care[/url]
drugs pick up game http://webhealthcentre.in/amitriptyline/melatonin-amitriptyline
[url=http://webhealthcentre.in/health-life/fiserv-and-united-health]radiopharmaceutical drug interactions[/url] bill to pass building a place for drug users to go with nurse [url=http://webhealthcentre.in/health-centers/david-mcculloch-group-health-care]david mcculloch group health care[/url]
statistics of drug affected fetus http://webhealthcentre.in/rogaine/rogaine-mixed-with-retin-a
[url=http://webhealthcentre.in/health-centers/health-care-in-italy]drug tier independent health[/url] cheap cialis [url=http://webhealthcentre.in/cytotec/dose-of-cytotec-for-postpartum-hemmorhage]dose of cytotec for postpartum hemmorhage[/url] state of maryland pharmacy tech regulations [url=http://webhealthcentre.in/prograf/prograf-normal-levels]prograf normal levels[/url]
quito travel package http://livetravel.in/tour/escorted-tour-of-australia unusual niches in travel industry
[url=http://livetravel.in/disneyland/disneyland-in-hong-kong-facts]air line travel tickets[/url] selinsgrove students travel to europe [url=http://livetravel.in/flight/inverted-flight-aerodynamics]inverted flight aerodynamics[/url]
axiom travel site http://livetravel.in/travel/american-express-axiom-on-line-travel
[url=http://livetravel.in/vacation-packages/hanalei-bay-resort-car-package-vacation]travel advances[/url] siskyou travel conditions [url=http://livetravel.in/tours]tours[/url]
air travel to bethel ak http://livetravel.in/motel/doral-motel-sault
[url=http://livetravel.in/airport/intercontinental-bush-airport-airlines]train travel in ca[/url] bombay duck travel [url=http://livetravel.in/airline/how-to-become-an-airline-attendant]how to become an airline attendant[/url] marlin travel calgary [url=http://livetravel.in]Live Travel[/url]
travel well 360 [url=http://livetravel.in/airlines/nac-2000-airlines]nac 2000 airlines[/url]
travel sinai wadis http://livetravel.in/inn/ramada-inn-denton
[url=http://livetravel.in/flight/flight-naacp-105]scholarships for mission travel[/url] travel lift overloading [url=http://livetravel.in/airport/omaha-airport-airfield]omaha airport airfield[/url]
[url=http://livetravel.in/expedia/discount-travel-cheap-flights-expedia-travel-disco]discount travel cheap flights expedia travel disco[/url] travel to beaches in thailand [url=http://livetravel.in/car-rental/dollar-car-rental-in-london]dollar car rental in london[/url] family travel the us rv [url=http://livetravel.in/disneyland/good-dining-near-disneyland]good dining near disneyland[/url]
new park model travel trailers for sale [url=http://livetravel.in/tour/christian-tour-buses]christian tour buses[/url]
auto page south africa http://carautonews.in/auto-co/fitzgerald-auto-mall-service-appointment automobile navigation repair
[url=http://carautonews.in/chopper/chopper-builder-magazine]mercedes benz hygenius f600[/url] liberty mutal auto insurance [url=http://carautonews.in/audi/audi-f8]audi f8[/url]
john dingell auto industry done enough climate change http://carautonews.in/ducati/ducati-seat-cowl-900-supersport
[url=http://carautonews.in/citroen/citroen-leasing]automobile industry growth in us[/url] who made the lacar auto [url=http://carautonews.in/bikes/snitgers-bikes]snitgers bikes[/url]
what impact does automobile have http://carautonews.in/auto-com/pictures-of-auto-crashes
[url=http://carautonews.in/dodge/dodge-intrepid-collectable]mercedes benz 140 van picture[/url] volkswagen jetta problems [url=http://carautonews.in/bike-com/custom-chopper-bike-parts]custom chopper bike parts[/url]
mobile office outfitters http://www.orderphonetoday.com/?action=users download live search mobile [url=http://www.orderphonetoday.com/f012-quad-band-dual-card-with-wifi-java--item47.html]sun villa mobile homes[/url] darpa or autonomous or amust or mobile cv
xmen hentai gambit http://xwe.in/blow/france-nice-blow-molding
[url=http://xwe.in/erotic-gay/erotic-ebony-photos]naruto hentai manga in english[/url] space pirates hentai [url=http://xwe.in/toon/big-boobs-toon]big boobs toon[/url]
sexy model ellinis http://xwe.in/bdsm/bull-dyke-bdsm
[url=http://xwe.in/orgasm/increasing-a-womans-orgasm]deep plot hentai[/url] anal russians [url=http://xwe.in/thong/young-kid-thong-pictures]young kid thong pictures[/url]
advanced lubricants http://xwe.in/erotic-stories/french-camping-part-2-erotic-story
[url=http://xwe.in/adult-video/free-adult-search-engines]jap amateur cumshots[/url] cocker spaniel grooming anal area [url=http://xwe.in/blow/blow-raspberry-by-email]blow raspberry by email[/url]
south indian sexy ladies http://xwe.in/bbw/bbw-submissives
[url=http://xwe.in/thong/sclub-junior-thong]sensible adult erotic stories[/url] play with dildo [url=http://xwe.in/shemale/shemale-cumming-onself]shemale cumming onself[/url]
tamil actress movie download websites [url=http://worldmovs.co.cc/full_version-harvey/27819database/]Harvey[/url] free lesbian sex movie [url=http://full-length-movies.com/dvd-quality-movie-tension/25654database/]Tension[/url]
piranha the movie [url=http://full-length-movies.com/dvd-quality-movie-psilocybin/21224database/]Psilocybin[/url] portland oregon movie times [url=http://worldmovs.co.cc/full_version-killer-pad/10804database/]Killer Pad[/url]
movie about modern day noah [url=http://worldmovs.co.cc/full_version-grindhouse--theatrical-cut-/29724database/]Grindhouse (Theatrical Cut)[/url] rip dvd movie to pc [url=http://full-length-movies.com/dvd-quality-movie-little-clowns-of-happytown/5445database/]Little Clowns Of Happytown[/url]
movie sharing [url=http://full-length-movies.com/dvd-quality-movie-top-gun/24372database/]Top Gun[/url] restless movie [url=http://worldmovs.co.cc/full_version-get-rich-or-die-tryin/7453database/]Get Rich Or Die Tryin[/url]
jeffrey kleinberg http://luxefashion.us/red-beige-roberto-cavalli-color42.html kiwi shoeshine kit [url=http://luxefashion.us/navy-blue-red-men-color60.html]union bay clothes[/url] ladies sexy clothes
http://luxefashion.us/yellow-dressy-tops-color44.html manchester poly fashion dept victor herbert [url=http://luxefashion.us/women-page30.html]giada de laurentiis sexy[/url]
cholesterol medication charts [url=http://usadrugstoretoday.com/products/zyban.htm]zyban[/url] health and life insurance agent http://usadrugstoretoday.com/products/rogaine-2-.htm
maxi muscle [url=http://usadrugstoretoday.com/categories/disfuncion-erectil.htm]disfuncion erectil[/url] eugene spriggs had a heart attack [url=http://usadrugstoretoday.com/products/nexium.htm ]cigar muscle [/url] buspar and weight loss
melanoma and diet [url=http://usadrugstoretoday.com/products/cleocin.htm]cleocin[/url] kentucky anthem dental http://usadrugstoretoday.com/products/motrin.htm
vitamin c face lotion [url=http://usadrugstoretoday.com/products/leukeran.htm]leukeran[/url] free health blogs [url=http://usadrugstoretoday.com/products/viagra-jelly.htm ]strong sleeping pills [/url] depression glass green
what happens when blood glucose levels fall [url=http://usadrugstoretoday.com/categories/blood-pressure.htm]blood pressure[/url] teen depression boys http://usadrugstoretoday.com/products/brand-viagra.htm
kaiser health care [url=http://usadrugstoretoday.com/products/kamasutra-intensity-condoms.htm]kamasutra intensity condoms[/url] clep infection [url=http://usadrugstoretoday.com/products/zebeta.htm ]ohio medical mutual collaboration with upmc [/url] gaston county health department
stone fax medical [url=http://usadrugstoretoday.com/products/clozaril.htm]clozaril[/url] cleaning fire smoke and soot http://usadrugstoretoday.com/products/wellbutrin-sr.htm
weight loss walnut ca [url=http://usadrugstoretoday.com/products/neurontin.htm]neurontin[/url] burning around the penis [url=http://usadrugstoretoday.com/products/astelin.htm ]thorasic t3 t4 syndrome elbow pain [/url] senate veto childrens health care
http://xwp.in/carisoprodol/carisoprodol-compoundpisemnet-linkdomain
[url=http://xwp.in/anastrozole/anastrozole-pathology]vascular medicine vein stripping[/url] infantile cough natural medicine http://xwp.in/anafranil/anafranil-toxicity
healthpartners bloomington mn clinic pharmacy http://xwp.in/diltiazem/sustained-release-tablet-diltiazem
[url=http://xwp.in/amiodarone/amiodarone-lung-toxicity]approval cialis[/url] better than drugs http://xwp.in/casodex/casodex-side-affects
impotence drugs since viagra http://xwp.in/dexamethasone/bortezomib-melphalan-dexamethasone
[url=http://xwp.in/carisoprodol/add-book-carisoprodol-guest-record]valerie koutny pharmacy[/url] recipes for homemade drugs http://xwp.in/detrol/detrol-to-detrol-la-conversion nys drug testing http://xwp.in/anastrozole/anastrozole-pathology
rhyme for tying shoes http://www.thefashionhouse.us/new-stretch-jeans-type6.html camerons clothes the holiday [url=http://www.thefashionhouse.us/52-classic-denim-size3.html]windsor smith shoes[/url] how to reline brake shoes
http://www.thefashionhouse.us/black-white-casual-fall-spring-color23.html betty boop tennishoes [url=http://www.thefashionhouse.us/?action=products&product_id=1006]candies shoes[/url]
roulette gambling http://lwv.in/jackpot/jersey-cash-5-highest-jackpot-ever batman joker preview
[url=http://lwv.in/baccarat/baccarat-black]most often lottery numbers[/url] online gambling uk [url=http://lwv.in/online-casino/zz-tops-spotlight-29-casino]zz tops spotlight 29 casino[/url]
asian american gambling http://lwv.in/jokers/jokers-restseller
[url=http://lwv.in/slot/sex-games-strip-slot-machine]powerball lottery tips[/url] keno winning casino game [url=http://lwv.in/slots/golf-bags-with-individual-slots]golf bags with individual slots[/url]
defitnition gambling http://lwv.in/jackpot/the-colorado-investment-jackpot bingo sheet write one [url=http://lwv.in/poker-online/stip-poker-survey]stip poker survey[/url]
oc movie therater [url=http://moviestrawberry.com/films/film_diary_of_a_serial_killer/]diary of a serial killer[/url] watch the warriors movie http://moviestrawberry.com/films/film_malice/ pirates of the caribian movie
norm johnston movie [url=http://moviestrawberry.com/films/film_replicant/]replicant[/url] straightheads full movie http://moviestrawberry.com/films/film_all_for_melissa/ cast of halloween the movie
movie theatre apple valley [url=http://moviestrawberry.com/films/film_toys/]toys[/url] movie laws
mouse movie cartoons [url=http://moviestrawberry.com/films/film_sunshine_cleaning/]sunshine cleaning[/url] windigo movie http://moviestrawberry.com/films/film_mirror_mirror_2_raven_dance/ threesome movie galleries
free chubby movie [url=http://moviestrawberry.com/films/film_lady_in_the_lake/]lady in the lake[/url] e may movie director http://moviestrawberry.com/films/film_grand_canyon/ kitchener waterloo movie theartes
tit torture movie [url=http://moviestrawberry.com/films/film_eternal_sunshine_of_the_spotless_mind/]eternal sunshine of the spotless mind[/url] gillian anderson in new movie http://moviestrawberry.com/films/film_million_dollar_baby/ cuckold movie gallaries
movie theater companies [url=http://moviestrawberry.com/films/film_a_lawless_street/]a lawless street[/url] controversial beastiality movie http://moviestrawberry.com/hqmoviesbygenres/download-genre_comedy-movies/?page=76 free porn movie to your phone
free weird object insertion movie [url=http://moviestrawberry.com/films/film_the_wiggles_pop_go_the_wiggles/]the wiggles pop go the wiggles[/url] christine conners movie clips
white tiger movie posters [url=http://moviestrawberry.com/films/film_cb4/]cb4[/url] movie western train robbers http://moviestrawberry.com/films/film_inglourious_basterds/ hentai sister movie
movie sex [url=http://moviestrawberry.com/films/film_twin_town/]twin town[/url] filipino sex stars movie http://moviestrawberry.com/films/film_out_on_a_limb_70/ panic room movie
Здравствуйте уважаемые форумчани,
хочу предложить Вам новую услугу в нашем городе, это выполнение различных поручений. Мы предлагаем профессиональное и качественное выполнение деловых и личных поручений, как для вас лично, так и для вашего дела. Наша компания готова представлять ваши интересы в Москве и Московской области. Вы не хотите использовать дружеские отношения для реализации ваших деловых или личных целей? Вы цените время и деньги? Для решения таких задач вам необходим свой представитель, свое доверенное лицо. Мы готовы стать вашим представителем для выполнения как стандартных, так и особых, нестандартных поручений, к услугам которого, вы могли бы обратиться в любую минуту. Мы выполним любые поручения, которые не противоречат действующему законодательству, моральным и этическим нормам.
Получить контакты вы можете на сайте компании ФедСервис , там же в гостевой книге вы можете ознакомиться с отзывами наших клиентов.
[url=http://mp3lists.ru/][color=#E4F4FE] [/color][/url]
Post a Comment
<< Home